2. Visitors to our websites
Where we collect personal data via our website, we will be upfront about it and it will be obvious to you that you’re providing personal data and how we will be using it.
Our website uses our own CMS (content management system) hosted on our own servers.
- If you click on a link in one of our marketing emails we will place a tracking cookie in your browser which we use to help improve the usability of our web site and also to help determine the services that we believe will be most useful to you.
2.4. Online forms
If you fill out one of our contact forms on our website a notification email is sent to the relevant team within Storm Internet, but the data you supply is stored within a database on the same private server network as our website. As our site uses SSL (https) any data you submit is encrypted on its way to the database.
2.5. Online orders
When you place an order via our website we will ask for your name, address, contact information and other information relevant to the order. This information will only be used for the purposes of delivering the services we are providing; however, data may be shared with third party service providers for the purposes of delivering the service (e.g. your details will be shared with a domain registry for the purposes of registering a domain).
4. People who receive our newsletters
We use our own system for delivering our email newsletters, run on our own servers. As noted above we make use of a tracking cookie to track the way our newsletters are read.
Every time you receive our email newsletter we will include a link to enable you to unsubscribe should you wish to stop receiving them. We honour such requests.
5. People who call our office
If you call our support helpline, we will already have your information stored in our customer database. We may use this information to verify your identity before helping with your enquiry. We will update our records with details of your query and how it was resolved.
If you call our sales line, we will ask for the minimal information we need to provide any information relating to your call. The details will be stored in our CRM for the purposes of following up with you further to the discussion; if you become a customer your details will be stored in our support database.
6. People who we email
Any emails we receive are stored locally on our computers within our email client. Access to them is protected via Windows User accounts and we also use Windows Encryption. We also scan the email for viruses when it arrives on our servers and again before it is delivered to our local computers.
7. Our use of social media
We use a third-party provider, Hootsuite, to manage our social media accounts. We primarily use Hootsuite for the purposes of sharing our marketing messages across our social media platforms (the ones supported by Hootsuite). However, from time to time we may make use of additional Hootsuite functionality which allows us to use Hootsuite to collect together certain aspects of your personal data available to us via our connections on social media.